Instant Communication

I have used all of the different instant messaging tools, but must admit not very frequently.

I have used Skype to talk to my parents in the UK, which is great, but have found that it drops out fairly regularly (may be my internet connection), which is quite frustrating.

I have also used Twitter and IM, but not on a regular basis. I think they are all great technologies that can be exploited at libraries. They provide clients with another way in which to get in touch with the library allowing them to choose the most effective means of communication. Some people may find this the most convenient and accessible option, rather than telephoning, sending an e-mail or physically visiting the library.